InBox WhatsappNotification

Versão 6.1.0

Creation date 2020-07-06

Resources

The module allows the sending of notification by Whatsapp.

Prerequisites

Framework

The following OTRS framework versions are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.22.7 or superior

Operational system

The following operating systems are required:

  • [URI::Encode]

Third Party Software

The following third party software is required:

  • [nome]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ WhatsappNotification 6.1.0.opm

Configuration

WhatsappNotification::Core###Gateways

Configure possible methods of sending messages.

WINZIP

By default the method via WINZIP is already configured, being only necessary to inform the Token of the service so that notifications are sent:

Image1.png

DIGISAC

Another method can be configured, below the required definitions:

DIGISAC = {
	EndPoint       => 'https://eiti-api.digisac.app/v1/messages'
	Authorization  => '******'
	ServiceID      => '******'
	DontOpenTicket => 1
} 

Use

Creating Notification

When creating the notification, the fields below can be defined:

Image2.png

It is necessary to activate the notification method in the image selection box above and also inform which service will be used, by default Winzap will be selected.

In the field of telephone numbers, additional numbers can be defined to which the notification will be sent, in this field additional numbers separated by commas can be informed. By default it gets the telephone number of the attendant or customer and the recommended format for registering the number as in the example below:

+5516912345678

The message to be sent can be defined in the notification body, being possible to use the standard notifications TAGs.

It is also possible to send notification to groups, informing in the field 'Send to groups', the group ID to which the notification should be sent. More than one group can be informed, separated by a comma.