InBox WhatsappNotification

Versão 6.2.1

Creation date 2020-07-06


The module allows the sending of notification by Whatsapp.



The following OTRS framework versions are supported:

  • [6.x.x]


The following modules are required:

  • InBox Core 6.22.7 or superior

Operational system

The following operating systems are required:

  • [URI::Encode]

Third Party Software

The following third party software is required:

  • [nome]


bin/ Admin::Package::Install /path/to/InBox\ WhatsappNotification 6.2.1.opm



Configure possible methods of sending messages.


By default the method via WINZIP is already configured, being only necessary to inform the Token of the service so that notifications are sent:



Another method can be configured, below the required definitions:

	EndPoint       => ''
	Authorization  => '******'
	ServiceID      => '******'
	DontOpenTicket => 1


By default the method via Z-API is already configured, just inform the Endpoint, the Instance and the Token for notifications to be sent:


Creating Notification

When creating the notification, the fields below can be defined:


It is necessary to activate the notification method in the image selection box above and also inform which service will be used, by default Winzap will be selected.

In the field of telephone numbers, additional numbers can be defined to which the notification will be sent, in this field additional numbers separated by commas can be informed. By default it gets the telephone number of the attendant or customer and the recommended format for registering the number as in the example below:


The message to be sent can be defined in the notification body, being possible to use the standard notifications TAGs.

It is also possible to send notification to groups, informing in the field 'Send to groups', the group ID to which the notification should be sent. More than one group can be informed, separated by a comma.