# InBox VIPCustomer

Version 7.0.1

Creation date 2020-01-21

# Resources

This module allows the creation of groups of customers that have a different priority than most customers and whenever a call is opened in the name of the customers of these groups, it will have a priority according to what was placed in the configuration. The SLA time (solution, first response and update) will also be changed, being only half the normal time

# Prerequisites

# Framework

The following versions of the Znuny framework are supported:

• [7.0.x]

# Modules

The following modules are required:

• InBox Core 7.0.1 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox VIPCustomer-7.0.1.opm

# Configuration

This module can be configured via System Configuration in the administrative interface. The following configuration options are available:

# VIPCustomerGroups::Core::Priority

Configures the priority that tickets opened by the VIP client group will have.

Value = 5 very high

The other possible values ​​are other priorities that are in the “Priorities” menu

# Usage

After installing the module, an item will be created in the Administration menu, called “VIP Customer Groups”.

After clicking on the icon a screen will open presenting this information:

To create a group, click on the Add VIP Group button and fill in the data:

If the “Period” Type is selected, a date may be chosen on which this group will be valid, if the “Lifetime” Type is selected, it will not have a start and end date

On the customer's screen creating a ticket:

It will appear to attendants with high priority:

# API

Click here to access the module API.