Service Up

InBox TimeTracking

Version 6.3.3

Date of criation 11/01/2019

Resources

Team Creation and Team Management

This module allows teams to be created so that attendants can be associated with them and the attendants can have different time capacities and different schedules.

Consultation of hours worked

This module makes it possible to view the number of hours worked “yesterday”, “last week”, “current month”, and the total of the team to which the attendant is attached.

Prerequisites

Framework

The following OTRS framework versions are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.31.8 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TimeTracking-6.3.3.opm

Configuration

This module can be configured via System Configuration in the administrative interface. The following configuration options are available:

TimeTracking::InfoTime

Configures the time of day that the informational notification will appear.

Default value = "12:00:00";

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TimeTracking::WarningTime

Configures the time of day that the warning notification will appear.

Default value = "16:00:00";

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TimeTracking::AlertTime

Configures the time of day that the alert notification will appear.

Default value = "17:30:00";

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Use

Team Creation

For the creation of teams it will be necessary to access the administrative menu and search for the Times card:

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After selecting the card, click on the “Add Team” button:

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On this screen you can choose the Team Name, Validity and Comment:

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After saving the data the new team will already be listed:

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Association Agents x Teams

For the association it will be necessary to access the administrative menu and look for the Agents ↔ Teams card:

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After selecting the card, the following screen is displayed:

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On this screen, all agents are listed and each agent can have an associated team:

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The amount of daily charge:

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And the calendar:

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After making these changes, you will need to save them:

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Viewing hours worked

At the top of the screen there will be the icon referring to hours worked today, however if it is selected, it will be redirected to another page:

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In which the hours worked "Yesterday", "Last Week" and "Monthly" will be shown, the number of your team will also be shown:

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Note: for correct display of the agent's notes, it is necessary to correctly configure the calendar used, such as timezone, holidays, weekends, daily hours, etc.