Creation date 10/10/2018
This module allows a report to be extracted of the tickets that have been moved from the queue and that have children tickets.
The following versions of the OTRS framework are supported:
The following modules are required:
- InBox Core 6.24.7 or superior
The following operating systems are required:
Third Party Software
The following third party software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TicketTransferReport-6.1.1.opm
This module does not need to be configured.
The report extraction follows the same pattern as the OTRS, with the change being the insertion of 6 new columns in the table.
- Ticket son
- Ticket father
- Moved by
- Moved on
Ticket son: Reports whether the ticket is a child ticket.
Ticket father: If the ticket is a child, inform the number of the parent ticket.
In: Informs which queue the call came from.
For: Informs which queue the ticket was for.
Moved by: Informs which attendant made the queue change.
Moved on: Informs when the ticket was moved from the queue.
To generate the report, just follow the example below.
In the menu tab, go to "Reports> Statistics".
Choose the option Dynamic List and in the configuration Object Type select TicketTransferList. When finished configuring click "Save".
You will be redirected to a second configuration screen. Click on "X-Axis"
Select the desired attributes. The new attributes will be at the bottom of the list.
After selecting the X-Axis, click save. You will be redirected to the initial report screen and to run just click on "Run" and then "Run Now".