Creation date 2021-02-22
Customized module for creating ticket invoker.
The following versions of OTRS Framework are supported:
The following modules are required:
- InBox Core 6.31.8 or superior
The following operating systems are required:
Software de Terceiros
The following third parties software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TicketInvoker-6.0.0.opm
This module must be configured via System Configuration in the administrative interface. The following configuration options are available:
Ticket attributes that should be available in ticket invoker configuration frontend (0 = visible/selectable, 1 = default/preselected).
Article attributes that should be available in ticket invoker configuration frontend (0 = visible/selectable, 1 = default/preselected).
Define a result field for the TicketID of the invoker response per web service (WebserviceID => DynamicFieldName).
In AdminGenericInterfaceWebService screen, it is possible to add an Invoker
Settings for outgoing request data
It is possible to define the information sent in the request
- Ticket Fields
- Article fields
- Ticket dynamic fields
Settings for incoming response data
Remote TicketID dynamic field: The selected ticket dynamic field is being used to store the remote TicketID.
Ticket and Article dynamic fields: Dynamic article and ticket fields that are used for mapping.
Mapping for outgoing request data:
Mapping for incoming and outgoing data of requests
- Simple Mapping
With this feature it is possible to map requests by keys and values in a simplified way
- XLST Mapping
With this feature it is possible to map requests using an XLST
The invoker will be triggered by the configured events.