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InBox TicketCron

Version 6.3.13

Date of Creation 04/30/2019

Resources

This module provides the option to schedule the creation of tickets.

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • [6.x.x]

Modules

The following modules are required:

- InBox Core 6.21.7 or higher

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ TicketCron-6.3.13.opm

Configuration

Configuring UTC Time Zone

Access the link: http://localhost/otrs/index.pl?Actio=AdminSystemConfigurationGroup;RootNavigation=InBox::TicketCron::Core

Or access by the way: InBox > TicketCron > Core

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Configuring UTC OTRSTimeZone

In system configuration, search for OTRSTimeZone:

OTRSTimeZone

Note: The two settings above must be in the same time zone.

Configuring Dynamic Fields

Access the link: http://localhost/otrs/index.pl?Action=AdminSystemConfigurationGroup;RootNavigation=InBox::TicketCron::DynamicField

Or access by the way: InBox > TicketCron > DynamicField

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NOTE: Only possible for native fields of type: text, drop-down, date and date / time. You can configure dynamic fields by their name. Set 1-enabled or 0-disabled.

Configuring CustomerID Field

In system configuration, serach for TicketCron::Core::EnableCustomerID:

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for the CustomerID field appear, this setting must be enabled, otherwise by default the field will not appear.

NOTE: The default of the configuration is 0 (disabled)

Invalidate Services

To invalidate services, go to "Administration > System Configuration" and search for: "TicketCron::ServicesBlackList", enter the IDs of the unwanted services and save.

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Usage

Accessing Ticket Cron

You can set up a ticket schedule using the TicketCron option, in the 'Users, Groups & Functions' block, in the OTRS administration.

Access the link: http://localhost/otrs/index.pl?Action=Admin

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Knowing the Ticket Cron Panel

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Through this panel you can view the already created scheduled tickets, add a new creation task, execute a task or delete an existing one.

Performing a task

In the task list, click (‘Create ticket’), the system will process the creation of the new ticket. Wait for the success message to display.

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Last run info

Note that when displaying (‘Last run‘) the system informs the acronyms (M) or (AT). These acronyms represent that the last execution of the task in question was performed manually (M), or by scheduling (AT).

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Creating a new task

Clicking on (‘Add Task‘) will make the following settings available:

Task Configuration

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Task name and validity

Runtime Configuration

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The example in the image will run every Monday at 2:30 pm every month

Configure the periodicity of the task execution, based on: minutes, hours, days, days of the week and months.

Ticket attributes are the common ticket opening settings. Remembering that the field 'Body' has a limit of 250 characters.