InBox ServicesDashboard

Versão 7.0.1

Creation date 2019-01-10

Resources

The module creates a graph that shows the total number of tickets created in services and their subservices, showing the result in just one column with the name of the ‘parent’ service.

Prerequisites

Framework

The following Znuny framework versions are supported:

  • [7.0.x]

Modules

The following modules are required:

  • InBox Core 7.0.1 or superior

Operational system

The following operating systems are required:

  • [nome]

Third Party Software

The following third party software is required:

  • [nome]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ServicesDashboard 7.0.1.opm

Configuration

ServicesDashboard::Core::EnableCustomerSearch

Activates customer search.

Use

In the menu at the top of the screen will have an option called “Indicators”, after selecting the menu, some sub-menus will be shown, in case the presented module is found in the sub-menu “Services Dashboard”.

The graph related to the filters entered will be displayed.

filter.png

Sub services will be grouped to the parent service.

graph.png