InBox ServicesDashboard
Versão 7.0.1
Creation date 2019-01-10
Resources
The module creates a graph that shows the total number of tickets created in services and their subservices, showing the result in just one column with the name of the ‘parent’ service.
Prerequisites
Framework
The following Znuny framework versions are supported:
- [7.0.x]
Modules
The following modules are required:
- InBox Core 7.0.1 or superior
Operational system
The following operating systems are required:
- [nome]
Third Party Software
The following third party software is required:
- [nome]
Installation
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ServicesDashboard 7.0.1.opm
Configuration
ServicesDashboard::Core::EnableCustomerSearch
Activates customer search.
Use
In the menu at the top of the screen will have an option called “Indicators”, after selecting the menu, some sub-menus will be shown, in case the presented module is found in the sub-menu “Services Dashboard”.
The graph related to the filters entered will be displayed.
Sub services will be grouped to the parent service.