Creation date 2021-04-08
Module that allows you to view service fields at levels.
The following versions of the OTRS framework are supported:
The following modules are required:
- InBox Core 6.30.9 ou superior
The following operating systems are required:
Third Party Software
The following third party software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ ServiceFieldLevel 6.1.6.opm
Defines the number of results to be displayed when searching for services.
Cron responsible for synchronizing parent and child services.
The module changes the view of the service field to the CustemerTicketMessage screen, displaying the services at service and subservice levels:
The search field can be used to search for the desired service, or the service can be selected by levels:
Every service created or updated will perform an automatic synchronization action that will save the service and the parent service if any. Cron will also carry out this synchronization.