# InBox SLANotification

Version 7.0.1

Creation date 2021-11-03

# Resources

Module to trigger events based on SLA percentage

# Prerequisites

# Framework

The following versions of the Znuny framework are supported:

• [7.0.x]

# Modules

The following modules are required:

• InBox Core 7.0.1 or superior

# Operational system

The following operating systems are required:

• [None]

# Installation

bin/znuny.Console.pl Admin::Package::Install /path/to/InBox\ SLANotification-7.0.1.opm

# Configuration

This module can be configured via System Configuration in the administrative interface. The following configuration options are available:

The scripts folder contains an otrs.SLANotification.pl file that creates the settings for each valid SLA in the system

# SLANotification::Core###Events

Enter the SLA Name, Percentage, and Event Name for the Solution SLA

# SLANotification::Core###EventsFirstResponse

Enter the SLA Name, Percentage, and Event Name for the First Response SLA

# SLANotification::Core###EventsUpdateTime

Enter the SLA Name, Percentage, and Event Name for the Update time SLA

After mapping the above configuration, including the new events in the configuration Events###Ticket

# Usage

Every minute a cron will be run to validate tickets with SLA defined in the SLANotification::Core###Events configuration, and if the usage percentage reaches the defined percentage, the selected event is triggered.