Features (AddOns)

Service Up

InBox PublicProcessForm

Version 7.0.1

Creation date 16/03/2022

Resources

Public form module for opening a ticket via process.

Prerequisites

Framework

The following versions of Znuny Framework are supported:

  • [7.0.x]

Modules

The following modules are required:

  • InBox Core 7.0.1 or superior

Operating System

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Browsers

The following browsers is required:

  • [Chrome]

  • [Mozilla]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ PublicProcessForm-7.0.1.opm

Configuration

Some fields will not be necessary for opening the ticket, however it is necessary to define default values ​​for them.

Go to System Configuration->PublicProcessForm::Core::DefaultLock

Sets the default lock.

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Go to System Configuration->PublicProcessForm::Core::DefaultPriority

Sets the default priority.

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Go to System Configuration->PublicProcessForm::Core::DefaultQueue

Sets the default queue.

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Go to System Configuration->PublicProcessForm::Core::DefaultState

Sets the default state.

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Go to System Configuration->PublicProcessForm::Core::Logo

Sets the logo.

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Go to System Configuration->PublicProcessForm::Core::TokenPublicForm

Sets the token, ProcessEntityID and ActivityDialogEntityID. The token will be used in the URL to access the form.

Example of what the URL will look like: http://127.0.0.1:8080/znuny/public.pl?Action=PublicProcessForm;Token=1234

It will be possible to get the ProcessEntityID and ActivityDialogEntityID after creating the process.

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Go to System Configuration->PublicProcessForm::Core::UserLoginDefault

Set the attendant user login that will be used to create the ticket.

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Go to System Configuration->PublicProcessForm::Core::MessagePublicForm

Defines the success and error message.

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Go to System Configuration->PublicProcessForm::Core::DynamicFieldCustomerDefault

Define the name of the dynamic field that will receive the value from the requester of the ticket.

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Go to System Configuration->PublicProcessForm::Core::ReCaptcha

Enable recaptcha on the form. (You will need to provide a key in the PublicProcessForm::Core::ReCaptcha::Key configuration)

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Go to System Configuration->PublicProcessForm::Core::ReCaptcha::Key

Enter the key that was created when configuring reCaptcha.

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Other settings:

Set the header and content background color:

Go to System Configuration->PublicProcessForm::Core::BackgroundColorHeader Go to System Configuration->PublicProcessForm::Core::BackgroundColorBody

Set the line color:

Go to System Configuration->PublicProcessForm::Core::ColorLine

Sets the position of the title on the form:

Go to System Configuration->PublicProcessForm::Core::PositionTitle

Set the title color:

Go to System Configuration->PublicProcessForm::Core::ColorTitle

Set the button color:

Go to System Configuration->PublicProcessForm::Core::ColorButton

Use

Creating a custom dynamic field

To create a dynamic field go to Admin->Dynamic Fields -> Actions -> Ticket (Text)

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Fill in the required fields.

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Creating a new process

To create a new process go to Admin->Process Management -> Create New Process

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Fill in the fields and click Save.

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Open the process.

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Click on Activities and Create New Activity.

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Define a name for the activity and click Create New Activity Dialog.

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Define a name for the Activity Dialog and select the desired fields.

Note: It is necessary to place the Article field in the process so that the ticket has a title and a body.

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Fill in the Description (long) field if you want to change the description that will be displayed on the screen.

Note: this setting only works on standard Znuny fields.

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Drag the desired activity.

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Drag the activity dialogs into the activity.

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Return to the Process Management screen and click print.

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On this screen it will be possible to get the ProcessEntityID and ActivityDialogEntityID to configure in PublicProcessForm::Core::TokenPublicForm.

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Final Result

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Note

It is also possible to configure ACL as below.

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