Features (AddOns)

Service Up

InBox PrintProcessViewActivity

Version 6.0.4

Creation date 2023-05-09

Resources

Module to generate a customized pdf from a process activity.

Prerequisites

Framework

The following versions of Znuny Framework are supported:

  • [6.0.x]
  • [6.1.x]
  • [6.2.x]
  • [6.3.x]
  • [6.4.x]
  • [6.5.x]

Modules

The following modules are required:

  • InBox Core 6.34.20 or superior

Operational system

The following operating systems are required:

  • [None]

Software de Terceiros

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ PrintProcessViewActivity-6.0.4.opm

Configuration

InBox::PrintProcessViewActivity::Config###ProcessMap

Add ProcessEntityID -> ActivityEntityID and the Template (.tt) to Display Widget.

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InBox::PrintProcessViewActivity::Config###FileSystemFields

Inform the names of the dynamic fields of FileSystem that will be displayed.

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InBox::PrintProcessViewActivity::Config###TablesFields

Inform the names of the dynamic fields of tables that will be displayed.

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InBox::PrintProcessViewActivity::Config###TablesFieldsNotShow

Enter the table field name then the column names that should not appear in the PDF (more than 1 separated by;)

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InBox::PrintProcessViewActivity::Config###ProcessFileName

Enter the ProcessEntityID and the name to the file.

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InBox::PrintProcessViewActivity::Config###DefaultTemplateName

Set the name of Template (.tt) default (Not with process).

InBox::PrintProcessViewActivity::Config###DefaultButtonsLabel

Enter the default labels to sidebar.

Tips for creating the template

  • To display the pure DynamicField FileSystem link, add the tag: [% Data.DynamicField_Img_FileSystemFieldName %]

  • To display a field DynamicField table, add the tag: [% Data.DynamicField_TableView_TableFieldName %]

  • The tags OwnerInfos and ResponsiblesInfos, show the agent infos. Example: [% Data.OwnerInfos.UserFullname %]

  • If you want to create a new template (.tt) for the pdf. Change the file Template1ProcessPDF.tt or create a new one.

Usage

After configuring the module, a widget will be displayed on the side of the call in the activity and in the configured process.

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Clicking on it, a page will be displayed for printing using the template (.tt) configured

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