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InBox LGPDCustomerUser

Version 6.0.0

Creation date 03/03/2021

Resources

Module to generate a report with all the data of the client user.

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.22.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third-party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ LGPDCustomerUser-6.0.0.opm

Settings

Access the system settings and look for the configuration LGPDCustomerUser::Logo.

Define the image path that will be used as the logo and that will be added to the report generated by the process.

Usage

Import the sample process as shown in the image below:

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A simple process with two activities will be created, a transition action.

The existing transition action in the process is responsible for creating the report with the client user's data. The report settings are already filled in by default, if necessary change as needed by the environment.

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With the process configured according to the needs of the environment, it is enough for the customer or attendant user to create a ticket by selecting the configured process.

During the process, when executing the transition action in the ticket, the user data will be attached to an article.

Note: The ticket must have an associated client user before the transition action is performed.

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When opening the attached report, all the information linked to the requesting user will be displayed: Personal data, User company data and user tickets.

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