This module creates a rule for visualizing dynamic fields based on the group that the attendant belongs to on the AgentTicketFreeText screen.
The following versions of the OTRS framework are supported:
The following modules are required:
- InBox Core 6.21.7 or superior
- InBox ShowHide 6.4.10 or superior
The following operating systems are required:
Third Party Software
The following third party software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ FieldDynamicField-6.1.0.opm
Go to ‘Administration -> System Settings’, on the “System Configuration” screen, search for FilterDynamicField::Core::DefineActions
Go to ‘Administration -> System Settings’, on the “System Configuration” screen, search for FilterDynamicField::Core::FilterDynamicField and configure the group name in the key and the name of the dynamic fields in the content, if you have more than one field, you must insert them separated by semicolons:
Once this is done, on the AgenteTicketFreeText screen, dynamic fields will appear according to the group of the logged-in user.