Date Created 07/20/2018
This module creates a sub-item on the side of the “AgentTicketZoom” screen, where it is possible to change some properties of the ticket and also dynamic fields linked to it.
The following versions of the OTRS framework are supported:
The following modules are required:
- InBox Core 6.22.7 or higher
The following operating systems are required:
Third Party Software
The following third party software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ EasyCategorization-6.3.8.opm
This module can be configured via "System Configuration" in the administrative interface. The following configuration options are available:
Easy categorization for drop-down Dynamic Fields
Easy categorization for the Service.
Easy categorization for Type
Easy categorization for Priority
Easy categorization for the state
Option to block editing fields - Enter the status of the ticket in which the EasyCategorization fields are to be blocked
The states must be configured based on the name column of the ticket_state table
Easy categorization for the owner
Easy categorization for the queue
When installing the module, two files are configured by packagesetup.
After installing the module, just enter a ticket, and verify that in the menu on the right side there will be a new Subitem called “Easy Categorization”:
The fields have configurations that enable them, and you can also place dynamic fields of the suspended type or of the Contract type:
Now showing some dynamic fields:
When the operator chooses any other option in the categorization menu, he will be saved in the ticket. However, the attendant must reload the page so that he can see the changes applied