Creation date 2018-10-08
This module provides the ability to generate statistics using parameters such as how long the ticket was in each state, and how many times did it established in this state.
The following versions of OTRS Framework are supported:
The following modules are required:
- InBox Core 6.25.7 or superior
- InBox Library 6.4.4 or superior
The following operating systems are required:
Software de Terceiros
The following third party software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicListStateTime-6.2.4.opm
This module can be configured via System Configuration in the interface administrative. The following configuration options are available:
Through this feature, we can configure the states in which the module will operate:
Set the CalendarID to filter in stats:
When adding a new statistic, a new Object Type - TicketStateTimeStats will be available:
Save the stat to be able to use it.
After that, on the X-Axis, select the desired attributes and also the attributes with the configured state name.