Features (AddOns)

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InBox DynamicListStateTime

Version 6.2.6

Creation date 2018-10-08

Resources

This module provides the ability to generate statistics using parameters such as how long the ticket was in each state, and how many times did it established in this state.

Prerequisites

Framework

The following versions of OTRS Framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.34.20 or superior

Operational system

The following operating systems are required:

  • [None]

Software de Terceiros

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicListStateTime-6.2.5.opm

Configuration

This module can be configured via System Configuration in the interface administrative. The following configuration options are available:

Stats::TicketStateTimeStats::SetStates

Through this feature, we can configure the states in which the module will operate:

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Stats::TicketStateTimeStats::CalendarID

Set the CalendarID to filter in stats:

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Usage

When adding a new statistic, a new Object Type - TicketStateTimeStats will be available:

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Save the stat to be able to use it.

After that, on the X-Axis, select the desired attributes and also the attributes with the configured state name.

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