# InBox DynamicFieldTimeAccounted

Version 7.0.1

Creation date 01/02/2018

# Resources

This module creates a new type of dynamic field that can be used to track hours worked. It is also used as a parameter for more accurate reports.

# Prerequisites

# Framework

The following versions of the Znuny framework are supported:

• [7.0.x]

# Modules

The following modules are required:

• InBox Core 7.0.1 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldTimeAccounted 7.0.1.opm

# Configuration

This module can be configured via the 'System Configuration' in the administrative interface. The following configuration options are available:

# DynamicFieldTimeAccounted::DefaultRange

Default value between start and end dates (in minutes). NOTE: Accepts only integer values. Default Value = 60.

# DynamicFieldTimeAccounted::CreateArticleEndDate

Create the article at the moment the end time is pointed out. Default Value = Enabled.

# DynamicFieldTimeAccounted::CreateTicketRetroactive

Create the ticket when the end time is specified. Default Value = Disabled.

# Use

# Placing a dynamic field on a screen

After installing the module, a new dynamic field will be created, which can be found by going to the 'Admin -> Dynamic Fields' menu:

The following screen will be displayed:

On this screen, we can see that the field created automatically is named "TimeAccounted." With this name in hand, we can navigate to the configuration of a screen. As it's being created for the "Article" object, it will need to be created on a page related to articles. To do this, we should access "Admin -> System Configuration" in the administrative menu and search for the configuration "TicketNote###DynamicField."

On the next screen, the setting should be enabled for editing, click to add a line and place the field name "TimeAccounted" on the left side (in the key), and on the right side choose the option enabled (in the value):

After saving the configuration and implementing the changes, the field will be accessible in the agent interface. In the above case, it will be enabled on the 'AgentTicketNote' screen.

# Time Tracking

With the field already configured in "AgentTicketNote", just go to the ticket, select the "Communication" menu, and click on the "Note" submenu:

The following information will be displayed in a new window:

In the example above, 60 minutes worked will be accounted for between the period 27/05/2024 16:08 and 27/05/2024 17:08.

# Retroactive time tracking

There's the option for the article to be created at the exact moment the end date is selected, meaning: the agent can log hours on the current day, but the article will be created on the previous day.

# Editing time tracking

The option called "Time Accounted Edit" is located under "Miscellaneous" in the ticket viewing interface. With it, you can edit the recorded time of a specific desired article.

# Define maximum pointing time

There is an option within the field record to include a maximum time for notes in minutes.