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InBox DynamicFieldSelectConfigItem

Version 6.0.2

Creation date 27/12/2021


This module allows the creation and editing of the dynamic field of Configuration Items.



The following versions of the OTRS framework are supported:

  • [6.0.x]


The following modules are required:

  • InBox Core 6.24.7 or superior
  • ITSMCore 6.0.0 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]


bin/ Admin::Package::Install /path/to/InBox\ DynamicFieldSelectConfigItem 6.0.2.opm


This module can be configured via "System Configuration" in the administrative interface. The following configuration options are available:


Sets the separator of possible values list.


The type of the LinkObject.


Creating the dynamic field

In the dynamic fields screen, create a new one with type SelectConfigItem


Define the basic information of the field.

  • It is possible to define which class the field will fetch the items.
  • It is possible to define additional fields in the name that will be displayed in the search.
  • It is possible to define whether the class name and item name will be displayed or not in searches.

Value mapping: It is possible to define that some item values are passed to dynamic fields on screen. To do this, define the item field in the key and the dynamic field name in the value.



If you want the values automatically filled in to be changed, just set it.

Save the changes made, and then synchronize the field by clicking on the button below:


Define the screens so that the field is displayed along with the dynamic fields that will be automatically filled.

Search for the item and select. Dynamic fields will be filled automatically if the item has the value mapped in the definition.

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When creating the ticket, the selected item will be associated: