Creation date 2020-16-01
This module creates a new dynamic field type, which saves the body of the last article in the call.
The following versions of OTRS Framework are supported:
The following modules are required:
- InBox Core 6.22.7 or higher
The following operating systems are required:
Third Party Software
The following third party software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldGetLastArticle-6.0.1.opm
This hand module builds no APIs.
This module does not require any additional configuration.
Creating a New Dynamic Field
After installing the module, navigate to the administrative menu and create a new dynamic field of type:
Add the desired parameters in the field registration screen, as in the example below:
Checking last call article
After you create the field, you can add the field you created in an OTRS report, for example:
Where will be displayed, in the value of the dynamic field created, the body of the last article of each ticket listed.
In addition, you can also add the field in memo screens, as in the example: