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InBox DynamicFieldFileSystem

Version 6.6.6

Data de Criação 02/10/2018

Resources

This module provides the ability to create a dynamic field of the attachment type for the OTRS.

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • [6.0.x]

Modules

The following modules are required:

  • InBox Core 6.20.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third-party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox DynamicFieldFileSystem-6.6.6.opm

Settings

This module does not require additional configurations.

Usage

Create a dynamic field of type fileSystem

To create a dynamic field of type filesystem, go to ‘Administration -> Dynamic fields':

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Choose the ‘FileSystem’ type:

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Fill in the fields below as desired:

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Create a dynamic field of type FileSystem with a standard attachment

To create a dynamic attachment field that already has a file to download as a default, go to ‘Administration -> Dynamic fields’

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Choose the ‘FileSystem’ type:

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Fill in the fields below as desired:

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And in the ‘Standard attachment’ field

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Place the path where the file is already located, such as /folder/FileName.txt

Remember that this default file must be in the OTRS directory "/opt/otrs/var/httpd/htdocs/". And in this directory you can add the new folder with the file.

Presenting saved attachments

After adding the dynamic field created in the 'AgentTicketPhone' action, for example, it will be presented as follows: Choose one or more files to be saved.

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Create the ticket and these attachments should appear in the 'AgentTicketZoom'.

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