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InBox DynamicFieldCC

Version 6.0.0

Creation date 2021-03-08

Resources

Module for adding copy emails to tickets

Prerequisites

Framework

The following versions of the OTRS framework are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.22.7 or superior

Operational system

The following operating systems are required:

  • [None]

Third Party Software

The following third party software is required:

  • [None]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ DynamicFieldCC-6.0.0.opm

Enable Fields

When installing the Addon, the EmailsCC field will be created

CC onfig

Configuration

In order for the ticket creation notification to be sent, it is necessary to create a notification configuration

It is necessary to use the TicketCreate event and add in the email address the config <OTRS_TICKET_DynamicField_EmailsCC>

Config Notification

Usage

After adding the field in the desirable screens it will be possible to choose the emails that will be added as a copy

CustomerPortal

CustomerPortal