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InBox CustomTicketNumber

Versão 6.1.0

Data de Criação 04/11/2019

Resources

This module generates a custom TicketNumber per process.

Prerequisites

Framework

The following OTRS framework versions are supported:

  • [6.x.x]

Modules

The following modules are required:

  • InBox Core 6.21.7 or superior

Operating System

The following operating systems are required:

  • [Nenhum]

Software Third Parties

The following third parties software is required:

  • [Nenhum]

Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CustomTicketNumber-6.1.0.opm

Configuration

CustomTicketNumber:Core::StringNumberByProcess

Configuration allows custom TicketNumber creation according to the ticket process. Set the ProcessEntityID in the key and in the value set as the key the text that will be contacted to the called, and in the value the definition of the initial number that it will count, as in the image below:

Image-1

Usability

Configuration and execution

The module must be configured and will run upon ticket creation. Thus when creating a ticket via process, it will follow the count defined in the configuration with the text and the number of the ticket, as in the example.

Image-2 Image-2

TransitionActions

To open child tickets, use the ProcessTicketCreate transition