Data de Criação 04/11/2019
This module generates a custom TicketNumber per process.
The following OTRS framework versions are supported:
The following modules are required:
- InBox Core 6.21.7 or superior
The following operating systems are required:
Software Third Parties
The following third parties software is required:
bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CustomTicketNumber-6.1.0.opm
Configuration allows custom TicketNumber creation according to the ticket process. Set the ProcessEntityID in the key and in the value set as the key the text that will be contacted to the called, and in the value the definition of the initial number that it will count, as in the image below:
Configuration and execution
The module must be configured and will run upon ticket creation. Thus when creating a ticket via process, it will follow the count defined in the configuration with the text and the number of the ticket, as in the example.
To open child tickets, use the ProcessTicketCreate transition