Custom Module UpdatePriorityByDFMultiply

This generic agent updates the priority of the ticket, after multiplying the keys of the configured suspended dynamic fields.

Configuration

CustomModuleGenericAgent::UpdatePriorityByDFMultiply::DynamicFieldsToMultiply

Inform the names of the dynamic fields that will have their keys multiplied. Example: enter image description here

CustomModuleGenericAgent::UpdatePriorityByDFMultiply::PriorityAndTotalValue

Inform the limit value for the value of the multiplication of the fields and the name of the priority to be set. Example: enter image description here

Run

Custom module:

Kernel::System::GenericAgent::UpdatePriorityByDFMultiply::UpdatePriorityByDFMultiply

Add the desired event.

The generic agent will multiply the keys of the dynamic fields of the configuration "DynamicFieldsToMultiply" and check which priority of the configuration "PriorityAndTotalValue" the value fits.