Custom Module TicketTitleUpdate
This custom module allows you to change the title of the ticket. Accepts TAGS.
Run
No need for any specific event setup
Custom module:
Module => Kernel::System::GenericAgent::TicketTitleUpdate::TicketTitleUpdate
Key Parameter 1 => NewTitle
Parameter Value 1 => New ticket title <OTRS_TICKET_DynamicField_*_Value>