# Custom Module TicketInitialValueGet

This module inserts the initial information of the ticket in a dynamic field.

# Run

Custom module:

Módulo: Kernel::System::GenericAgent::TicketInitialValueGet::TicketInitialValueGet;
FieldName: Name of the dynamic field that receives the defined value (must be a text field).
TicketGetValue: Name of the parameter that the field will save.
UserData: Name of the dynamic field that receives the value of 'created by' (must be a text field)

    Possible values:

    TicketNumber
    Title
    TicketID
    State
    StateID
    StateType
    Priority
    PriorityID
    Lock
    LockID
    Queue
    QueueID
    CustomerID
    CustomerUserID
    Owner
    OwnerID
    Type
    TypeID
    SLA
    SLAID
    Service
    ServiceID
    Responsible
    ResponsibleID
    Age
    Created
    CreateBy
    Changed
    DynamicField_X

To do this, access the Administrative menu and go to the "Generic Attendant" option.

If the value you want is CreateBy, it is necessary to use a third parameter, like the one in the image below. Note: For customer user created tickets, the default value of 'Created by' is Admin OTRS.

You can search by:

• UserFirstname
• UserLastname
• UserFullname
• UserLogin
• UserEmail

To map the initial values, this attendant must have a 'TicketCreate' event.