serviceup.png

Custom Module SetDFByStateAndProcess

This module saves in a dynamic field date/time the time that the ticket has passed to a specific state

Run

To create the generic attendant add the event as 'TicketStateUpdate':

enter image description here

Custom module:

Module       => Kernel::System::GenericAgent::SetDFByStateAndProcess::SetDFByStateAndProcess  
DynamicField => Name of the dynamic text field that will receive the value. Must be a field of the object Tciket type date/time 
StateOld     => State the call was in 

enter image description here