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Custom Module SLAStateOfSuspend

This module adds in a dynamic field text if the SLA is counting or is paused according to the states configured in Znuny's EscalationSuspend module

Run

To create the generic attendant add the event as 'TicketStateUpdate':

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Custom module:

Module       => Kernel::System::GenericAgent::SLAStateOfSuspend::SLAStateOfSuspend
DynamicField => Name of the dynamic field of text that will receive the state of SLA(SLA Paused or SLA Counting).