Features (AddOns)

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Custom Module ResolvedChildTicket

This module changes a dynamic field of a parent ticket by changing the state of the child ticket.

Run

To create the generic attendant add the event as 'TicketStateUpdate':

config event

Select the state that will be used to change the dynamic field

config state

Custom module:

Module             => Kernel::System::GenericAgent::ResolvedChildTicket::ResolvedChildTicket
DynamicField       => The name of the dynamic field that will be changed
DynamicFieldValue  => The value of the dynamic field that will be changed
DynamicFieldFather => The name of the dynamic field that holds the TicketNumber of the parent ticket

config param keys