# InBox AllRelatedRecipientsTicket

Version 6.0.1

Creation date 2018-10-01

# Resources

this module will implement an option to send notifications to all addresses listed in the Ticket

# Prerequisites

# Framework

The following versions of the OTRS framework are supported:

• 6.0.x

# Modules

The following modules are required:

• [None]

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third party software is required:

• [None]

# Installation

    bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ AllRelatedRecipientsTicket 6.0.1.opm

# Configuration

This module does not use system configuration

# Use

To use this module, you must first access the attendant's environment, the administration area and click or notify tickets

Then click a notification or create a new one.

Regardless of the option you clicked earlier, in the recipients area, choose the All the Related containers in the ticket option and click confirm

it is recommended to change the model of the notification to be sent, because by default the template comes with the name of the recipient, but as it is possible to add recipients not registered in OTRS, it is advisable to remove.

To remove, go to notification text and in the template in Portuguese, remove the following tag:

After this step, all recipients entered in the copy field of the call will receive the notification via Email.