serviceup.png

Custom Module TranferCustomerUserTickets

This module transfers tickets from one customer user to another.

Run

Custom module:

Module            => Kernel::System::GenericAgent::Ticket::TicketTransfer

# NewCustomerEmail or NewCustomerLogin must be mandatory
NewCustomerEmail  => Dynamic field with Email of the customer user to which the tickets will be transferred 
NewCustomerLogin  => Dynamic field with Login of the customer user to which the tickets will be transferred

# States or StateType must be mandatory
States            => States separated by commas, of the calls that will be transferred
StateType         => Type of status, of the tickets that will be transferred

# Queues must be mandatory    
Queues            => Queues of calls to be transferred

enter image description here