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Custom Module TicketTitleUpdate

This custom module allows you to change the title of the ticket. Accepts TAGS.

Run

No need for any specific event setup

Custom module:

Module            => Kernel::System::GenericAgent::TicketTitleUpdate::TicketTitleUpdate
Key Parameter 1   => NewTitle
Parameter Value 1 => New ticket title <OTRS_TICKET_DynamicField_*_Value>

TicketTitleUpdate