Features (AddOns)

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Custom Module TicketOpenByAgentOrCustomer

This module saves in a dynamic field if the ticket was opened via a customer or attendant.

Run

To create the generic attendant add the event as 'TicketCreate':

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Custom module:

Module       => Kernel::System::GenericAgent::TicketOpenByAgentOrCustomer::TicketOpenByAgentOrCustomer  
DynamicField => Name of the dynamic text field that will receive the value 'Customer' or 'Attendant'

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After that, when the generic attendant is executed, the dynamic field will indicate that the ticket was opened via attendant or client:

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