# Custom module DynamicFieldFromFAQ

This module inserts in the ticket information the title and solution of the FAQ that is associated with it.

To do this, go to the Administrative menu and go to the option "Generic Agent".

Give the agent a name and make the settings as desired to trigger the event.

# Run

• Required Parameters:

Module          => Kernel::System::GenericAgent::DynamicFieldFromFAQ::DynamicFieldFromFAQ
FAQField_Title  => Name of the dynamic field that receives the title of the associated FAQ.
FAQField_Field1 => Name of the dynamic field that receives the associated FAQ solution.

Note: There are 5 fields in the FAQ, which bring different information:

Field1     => Brings the tuning information.
Field2     => Brings back the Problem information.
Field3     => Brings up the Solution information.
Field6     => Brings the Comment information.
VoteResult => Brings the Note information.

Associate an FAQ with the ticket

Select an FAQ